Privacy Policy

Bohio LLC. Effective version: 2026-05-25.

Overview

This Privacy Policy explains how Bohio LLC collects, uses, stores, discloses, and protects information in connection with the Bohio Maintenance application. By using the application, you agree to this Privacy Policy.

Information We Collect

We may collect account information such as name, email address, phone number, role, trade, password credentials stored in hashed form, login provider identifiers, email verification status, and account timestamps. Contractor accounts may include a headshot image and trade information.

We may collect maintenance workflow information such as requests, descriptions, categories, property addresses, unit numbers, tenant contact details, availability, appointment selections, estimates, approval/rejection notes, completion comments, uploaded photos or videos, message metadata, and related administrative notes.

We may collect technical information such as IP addresses, browser details, device details, log entries, authentication events, security signals, reCAPTCHA results, cookies or session identifiers, and diagnostic information.

How We Use Information

We use information to create and manage accounts, verify email addresses, process maintenance requests, coordinate tenants, landlords, and contractors, send email and SMS notifications, display dashboards, manage scheduling, support estimates and completion records, secure the application, troubleshoot errors, prevent abuse, comply with law, maintain records, and improve the application.

How We Share Information

We may share information with users involved in a maintenance workflow, including landlords, tenants, and contractors, as needed to coordinate requests, scheduling, estimates, repairs, completion, documentation, and communication.

We may share information with vendors and service providers that help operate the application, including hosting providers, database providers, storage providers, email providers, SMS providers, identity providers, analytics/security tools, and captcha providers. We may also disclose information if required by law, legal process, safety needs, security investigations, business transfers, enforcement of our terms, or protection of rights, property, users, or the public.

SMS and Email

If you provide a phone number, you consent to receive operational text messages about your account and maintenance activity. Message delivery is not guaranteed. Message and data rates may apply. If you do not want SMS messages, ask Bohio LLC to remove your phone number from your account or update your account information where available.

Security

Bohio LLC uses reasonable administrative, technical, and organizational measures designed to protect information, including password hashing and access controls. However, no system can be guaranteed completely secure. Unauthorized access, disclosure, data loss, bugs, third-party failures, network failures, device compromise, user error, and other security incidents may occur. You are responsible for using strong unique passwords and protecting your email, phone, devices, and login credentials.

Retention

We retain information for as long as reasonably necessary to provide the application, maintain property and maintenance records, comply with legal obligations, resolve disputes, enforce agreements, preserve security, and support business operations. We may delete, de-identify, archive, or retain information as permitted by law and business needs.

Your Choices

You may request correction or deletion of certain account information by contacting Bohio LLC. Some information may be retained if needed for legal, security, fraud-prevention, property, maintenance, accounting, or operational reasons. You can stop using the application at any time.

Children

The application is intended for adults and is not directed to children under 13. Do not use the application if you are under 13.

Third-Party Services

The application may rely on third-party services, including cloud hosting, email, SMS, identity, captcha, storage, and other providers. Those providers may process information under their own terms and privacy practices. Bohio LLC is not responsible for third-party systems, outages, security incidents, policies, or delivery failures.

Changes

Bohio LLC may update this Privacy Policy from time to time. Continued use after an updated policy is posted or accepted means you agree to the updated policy.

Contact

Privacy questions or requests may be sent to Bohio LLC through the contact information provided by Bohio LLC or through the application.